DIRECTOR - STRATEGIC SOLUTIONS & PERFORMANCE (Remote, NC, US, Remote)

Position Title: DIRECTOR - STRATEGIC SOLUTIONS & PERFORMANCE

Salary: $160000 - 185000 / yr

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

The Solutioner Uplifts and Benchmarking leader will help Support Services identify, quantify, and operationalize opportunities to improve client value, financial performance, and competitive position. This role will combine market intelligence, operational benchmarking, financial modeling, and solution design to translate data into better proposals, stronger renewals, and measurable performance improvement. The role is especially important as Compass Group expands its data center capabilities, where clients expect disciplined operating models, technical credibility, resilient service delivery, and clear evidence of value.

This position requires approximately 50–75% travel, based on business needs.

• Develop benchmark-informed solutions for new business, renewals, expansions, transitions, and strategic

client opportunities.

• Analyze labor, productivity, service levels, operating costs, scope, pricing, and performance data to identify

uplift opportunities.

• Build financial models and scenarios that quantify the impact of staffing models, service design,

technology, capital, process changes, and commercial terms.

• Partner with operations, finance, sales and growth, solutions, procurement, EHS, and subject matter

experts to shape winning and executable solutions.

• Translate data center operating requirements into practical service models, including critical environments,

technical infrastructure, maintenance, staffing, coverage, safety, and continuity considerations.

• Create clear executive-ready recommendations that distinguish assumptions, benchmarks, risks,

investment requirements, and expected returns.

• Evaluate commercial and operational risks, including contract assumptions, escalation exposure, service

level commitments, mobilization, contingencies, and client data dependencies.

• Establish reusable benchmarking frameworks, libraries, assumptions, and solution playbooks for Support

Services and data center pursuits.

• Challenge legacy assumptions and identify where Compass Group can differentiate through operating

discipline, talent strategy, technology, or service innovation.

• Support negotiations and transition planning by ensuring that proposed value is operationally credible and

measurable.

• Lead operational validation and implementation handoff, establishing accountable owners, milestones,

benefit targets, and measurement methods before launch.

• Create a benefits-realization framework with baselines, reporting cadence, ownership, corrective actions,

and escalation procedures.

• Track realized uplifts after implementation and use results to improve future models, proposals, and

account strategies.

• Bachelor’s degree in business, finance, operations, engineering, economics, or a related field; advanced

degree preferred.

• Seven or more years of experience in solutions, commercial strategy, pricing, benchmarking, consulting,

finance, operations transformation, or related work.

• Strong financial modeling skills, including scenario analysis, cost-to-serve, margin, productivity, and return

on-investment analysis.

• Experience translating operational data into client-facing recommendations and executable operating

models.

• Knowledge of facilities management, technical services, data centers, foodservice, outsourcing,

construction, or another asset-intensive operating environment preferred.

• Ability to evaluate labor models, service scope, performance metrics, and market intelligence with sound

business judgment.

• Strong executive communication, presentation, negotiation, and stakeholder influence skills.
• Advanced proficiency with Excel and PowerPoint; experience with business intelligence, workforce

analytics, or talent intelligence tools preferred.

• Willingness to travel periodically to client sites, operating locations, and data center markets.

• Recommendations improve both competitiveness and operational credibility.
• Uplift opportunities are quantified before they are presented and tracked after implementation.
• Leaders can clearly explain the assumptions, investment, risk, and expected value behind a solution.
• Benchmarking becomes a repeatable capability rather than a one-time analysis.
• The role helps Support Services win, retain, and grow business while protecting execution quality and

financial performance.

Working Relationships This role partners closely with Support Services leadership, operations, finance, solutions and growth, human resources, data center stakeholders, and the broader Compass Group talent organization. The role requires strong executive presence, practical judgment, and the ability to move between strategy and execution.

Compass Group North America Compass Group North America is a leading foodservice and support services organization. This role sits within the Support Services Hub and contributes to the growth, consistency, and operational maturit