CMOP Lead – IOSS Application Services

Continuous Improvement, Information Technology Operations, Leadership, Performance Metrics

10 + years of related experience

Seize your opportunity to make a personal impact as a CMOP LEAD supporting the Department of Veterans Affairs (VA). At GDIT, people are our differentiator. As a CMOP Lead supporting VA’s Consolidated Mail Outpatient Pharmacy (CMOP) operations, you will ensure today is efficient and secure—and tomorrow is smarter.

GDIT is partnering with VA to provide enterprise‑level support for national and regional CMOP systems that process millions of prescriptions annually. As the CMOP LEAD, you will oversee database operations, system performance, and cross‑site coordination to maintain 99.9% database uptime and ensure the accuracy, availability, and reliability of pharmacy workflows that directly impact Veteran care. You will lead technical support, collaborate with regional and national CMOP teams, manage incident response, and guide continuous improvement across seven CMOP production sites.

Your leadership ensures that CMOP systems remain stable, secure, compliant, and optimized to support VA’s high‑volume pharmaceutical operations.

• Lead operations for approximately 700 CMOP databases supporting 5,000–7,000 daily users across seven national/regional CMOP sites.

• Ensure 99.9% database uptime during production operations, minimizing outages and maintaining mission‑critical pharmacy workflows. • Oversee installation, configuration, upgrades, tuning, patching, and performance monitoring for custom CMOP databases and applications. • Coordinate database support for CMOP Regional and National staff, ensuring accurate pharmacy transactions, stable operations, and adherence to change management procedures. • Direct incident response and 24x7 on‑call coverage to resolve urgent issues impacting prescription processing. • Lead remediation of security findings, ensuring no recurring issues and compliance with VA standards. • Drive proactive monitoring using Dynatrace, Splunk, and SolarWinds to detect and resolve performance risks. • Oversee ServiceNow ticket management for all CMOP database-related issues to ensure timely resolution and minimal operational disruption. • Provide documentation, reporting, and guidance to CMOP stakeholders, including database metadata, application processes, and transaction integrity support. • Recommend and implement improvements to maintain accuracy, efficiency, and reliability across CMOP systems.

• Bachelor’s degree and 10+ years of experience in database administration, application support, or enterprise healthcare IT operations.

• Experience leading mission‑critical database environments with high availability requirements. • Strong knowledge of SQL Server and/or Oracle database platforms, including performance tuning, patching, upgrades, and troubleshooting. • Experience supporting production environments with 24x7 operational demands. • Ability to analyze system issues, guide root cause analysis, and implement corrective actions. • Experience generating technical documentation, operational procedures, and stakeholder reports. • Strong communication skills and ability to coordinate across distributed teams and high‑visibility operations.

• Experience with VA CMOP systems or large‑scale healthcare pharmacy operations.

• Familiarity with ServiceNow, Dynatrace, Splunk, SolarWinds, or similar monitoring platforms. • Experience with compliance, security remediation, and performance metrics reporting. • Certifications such as ITIL, PMP, or database administration certifications (Oracle, SQL Server).

• Must be able to obtain and maintain a Public Trust clearance.

• Mission‑focused culture supporting those who serve.

• AI‑powered career advancement tools and strong internal mobility. • Competitive pay, benefits, 401(k) match, and wellness programs. • A collaborative, innovative, and military‑friendly workplace. • Opportunities to modernize VA’s nationwide pharmacy systems and ensure reliable support for Veteran care.

The likely salary range for this position is $144,622 - $195,666. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure ou