Senior Supervisor, Production

Location: 3520 Laird Road Mississauga, L5L 5Z7

Shift: Wednesday to Sunday from 3:00PM - 11:00PM (schedule subject to change as per business needs)

The Senior Supervisor reports to the Production Manager and leads a team of supervisors, team leads, coordinators, and associates in a single shift or across multiple shifts.

In the absence of a Production Manager, the Senior Supervisor is the primary point of contact for any operational and people escalations for the production function in a fulfillment center. The Senior Supervisor is responsible for any issue resolution in day-to-day operations, and when necessary, further escalates issues to the Manager levels.

The Senior Supervisor is responsible for complete, timely, and accurate execution of Production processes: labor planning & scheduling, production planning, core production processes (kitting, casing, labeling, staging, sorting, portioning, outbound [multi-operations])

• Manage a shift operation with a team of production supervisors, team leads, coordinators, and associates
• Work in compliance with OH&S acts and regulations.
• Act as the primary point of contact for escalations and corrective actions in operations. Works directly with the Manager(s) and cross functional teams to resolve issues, escalations, and corrective actions
• Responsible for complete, timely, and accurate execution of Production processes: labor planning & scheduling, production planning, and core production processes Drive focus on error improvement and efficiency (minutes per meal, labor variance); Conduct daily and weekly performance analysis to identify the root cause of inventory cost variances and deliver corrective actions
• Drive continuous improvement by guiding the production team in identifying improvement opportunities in safety, food safety, quality, and efficiency, while ensuring these changes are sustainably implemented
• Develop management schedule to ensure full coverage of processes
• Accountable for key production controls and metrics, including but not limited to safety near misses and incidents, labor efficiency, production errors, material yield and waste, on-time delivery, and employee engagement
• Facilitate training / train new and existing employees in production operations best practices; Ensure strong understanding and adherence to standard operating procedures across all warehouse employees
• Maintain a safe working environment by ensuring a clean and organized area, fully maintained equipment, and up-to-date training and management of employees; the work area must achieve compliance with global DC standards
• Other duties as assigned

• 5+ years of and/or Supply Chain experience, preferably with a Bachelor’s and/or Master’s degree in Engineering, Business or a related field
• Strong understanding of OHS and Food Safety and its application in a warehouse and production environment
• Experience with managing a large-scale teams and operations
• An authentic leader, who’s able to build strong relationships, influence without authority clearly communicate and motivate, and drive accountability at all levels
• An effective collaborator, who empowers and enables others to share ideas, raises awareness, gets buy-in, and and delivers fast and well-rounded solutions to complex problems
• A strong analytical problem solver that identifies and simplifies complex issues and drives rapid, focused, and data-driven solutions
• Energy, enthusiasm, and a can-do attitude. Used to working in a high-pressure, fast-paced, and constantly changing environment
• Drive and self-motivation. We seek a leader who competes to win and has the burning desire to make a meaningful difference in our business and the lives of our employees
• Strong understanding of warehouse systems and controls
• Professional certifications and/or licenses with Lean Six Sigma preferred

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
• RRSP Matching - Competitive RRSP matching program offered
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
• Dive