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Help Centre

Last updated: 15 November 2026

Contact: [email protected]

How do I sign in?

Enter your email and use the one-time sign-in code we send you. You can also continue with Google, Microsoft or GitHub.

What determines my match score?

Skills contribute 40%, experience 25%, role 15%, timezone 8%, availability 7%, rate 3% and remote preference 2%. Review the explanation alongside your own judgment.

How do contracts work?

Review the scope and milestones, then sign. Once either party signs, the terms can no longer be edited. The professional delivers each milestone and the company approves it. Payments are not processed through Remote AI Platform yet, so approving work does not move money.

Can I withdraw an application?

You can withdraw an active application before it is accepted or rejected. Review the current status in Applications.

How do I import a resume?

Choose AI Resume Import during onboarding. Supported resumes are PDF or DOCX up to 10 MB. Review extracted information and correct it before completing your profile.

How do I manage a company?

Choose the hiring role at registration, complete the organization profile, then use Hiring to post jobs and review candidates.

How do I download or delete my data?

Go to Settings > Privacy to download a copy of your data or delete your account.

Where do I report a problem?

Use the report action on the relevant job, profile or community content. Our moderation team reviews every report.

How do I contact support?

Email [email protected]. Use the same address for privacy requests, such as a copy of your data or closing your account.

How do I report abuse or a security issue?

Use Report on the post, profile or job, or email [email protected] with details. Please don’t include sign-in codes.

Are there paid plans?

Remote AI Platform is free to use today and has no paid subscription plans.